FAQ & Returns - Ravenna FC

It depends on the product. Estimated times are indicated on each item's page and when added to the cart:

• Padel rackets: ready for delivery, shipped within 7 days
• R10 Heritage Cap: shipping from August 30th
• R10 Jersey: Delivery from 20/10/26

Once handed over to the courier, delivery times depend on them, but you will always be updated. If your order contains items with different lead times, shipment will occur when everything is available: contact us if you prefer to receive them separately.

You will receive a confirmation email immediately after checkout and a second email with the tracking link once the order leaves the warehouse. Tracking can take up to 24 hours to activate after you receive the link.

Once the order has been placed, we immediately begin preparation, so it is usually not possible to make changes or cancel it. If you have any problems, please contact support as soon as possible with your order number, at lzignani@ravennafc.it or at 352 0494720. If it is not possible to intervene in time, you can still return the item once it arrives.

The price you see at checkout includes the cost of the products and shipping. For deliveries outside the European Union, any duties, taxes, and customs fees are the responsibility of the recipient and will be requested by the courier upon delivery. International transaction fees may also be applied by your bank.

We want you to be happy with your purchase. Here's how returns work:

• You have 14 days from delivery to return unwanted items for a refund.
• Items must be unused, unworn, unwashed, with all original tags attached and in their original packaging.
• You are responsible for the items until they reach us: please pack them securely.
• Return shipping is at your expense and is non-refundable.
• We only accept returns for items purchased directly from this shop.

Once the return reaches the warehouse and is inspected, we will process the refund. This usually takes up to 10 business days. You will receive a confirmation email. The refund will be issued to the original payment method.

The return shipping is at the customer's expense. We recommend using a trackable service.

We apologize for the inconvenience. Please email us at lzignani@ravennafc.it with your order number and a photo of the item received, preferably within 30 days, and we will resolve the issue.